Terms & Conditions
We strive to ship all orders received out on the days we receive them. Please note that all orders received after 4 pm PST/PDT will ship the following business day. We do ship orders on Saturday that are received before 4 pm on Friday. All orders placed during the weekend, and after 4 pm on Friday, will not ship until Monday.
Our Warranty & Return Policy:
Canine Mobility LLC guards against defects in materials and workmanship of our Anti-Knuckling Devices and Help ‘Em Up products. We do not cover damage due to wear, or in the case of alteration of the original product by the purchaser. Defective devices should be returned to Canine Mobility and will be replaced at no charge.
If you are not satisfied with your purchase of the Anti-Knuckling Device, the Help ‘Em Up Harness, or any other product offered on our site we offer a 15-day return policy from the date of purchase. Please include a copy of your order confirmation that shows your full name, shipping address and date of purchase when returning the product. We will refund the cost of the product minus the cost of shipping, which is non-refundable.
Returns can be sent to:
Canine Mobility LLC
815 NW 108th Street
Seattle, WA 98177
Contact us at [email protected] or call 206-361-4100 anytime with questions about sizing or adjustments to the Anti-Knuckling Device, or other questions you may have about products offered on the site. All voice or email messages are responded to within 24 hours.
Please feel free to let us know your thoughts on the site or any of the products we offer. All comments and questions are welcomed.