Terms & Conditions

We strive to ship all orders received out on the days we receive them. Please note that all orders received after 4 pm PST/PDT will ship the following business day. We do ship orders on Saturday that are received before 4 pm on Friday. All orders placed during the weekend, and after 4 pm on Friday, will not ship until Monday.

Warranty:

Canine Mobility LLC guards against defects in materials and workmanship of our Anti-Knuckling Devices and Help ‘Em Up products. We do not cover damage due to wear. Defective devices should be returned to Canine Mobility and will be replaced at no charge. As a policy we do not accept returns, but limited exceptions are made for unused products.

Exchange Policy:

Anti-Knuckling Devices and Help ‘Em Up products purchased from Canine Mobility may be exchanged within 7 days of receipt for a size exchange only. We will cover the cost to ship the new item to you but you are responsible for return shipping fees back to us for your exchange. If you need assistance with measuring your dog, please reach out to us at (206) 361-4100 before ordering. Please call ahead for authorization to make your exchange with us.

Exchanges can be sent to:
Canine Mobility LLC
815 NW 108^th Street
Seattle, WA 98177

Customer Service

Contact us at [email protected] or call 206-361-4100 anytime with questions about sizing or adjustments to the Anti-Knuckling Device, or other questions you may have about products offered on the site. All voice or email messages are responded to within 24 hours.

Please feel free to let us know your thoughts on the site or any of the products we offer. All comments and questions are welcomed.

About us

Canine Mobility has its roots in helping one dog overcome his knuckling problem and learn to walk normally again. The unique design of the AKD differs from other available products in that it brings the affected leg forward while simultaneously lifting the toes, effectively reducing or eliminating knuckling. In addition, tension from the shock cord as the dog walks promotes strengthening of atrophied or weakened hind leg muscles. The device is effective, comfortable, easy to use and has a proven track record of promoting canine rehabilitation. Please read our terms and conditions.